Questions about the order process / complaints about the goods

{ "@context":"http://schema.org/", "@id": "https://www.home-deluxe-gmbh.de/en/shopping/faq/questions-about-delivery-and-collection/#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"How do you deal with a complaint?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In the event of a complaint, we require an email with a detailed description of the issue and meaningful photos of the affected item or area. Please send this to the following email address: qs@homedeluxe.de. One of our representatives will take care of your request promptly and get in touch with you shortly."}},{"@type":"Question","name":"How do you react if an assembly part is missing or another part of your goods is defective?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Home Deluxe provides about 5000 spare parts for almost all of its products. This enables us to process a large number of spare parts requests as quickly as possible. If you need one of these spare parts, please contact us briefly by phone or email."}},{"@type":"Question","name":"When will I receive confirmation of my return?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"After we have received your return, we will check what you have sent back. Please allow up to 14 days for us to confirm your return."}}] }